Can’t activate the premium licence?

Moove Agency

February 07, 2022 @ 10:20 am

Hello,

Thanks for using our plugins.

This common issue can be solved very easily by following the steps below.

Can you please check in your CMS > Plugins that both the free version and the premium add-on plugin are activated?

If not, please ensure that both are activated, not just installed.

If they are both activated and you still don’t see the premium features, you can try the following:

1. Delete the premium add-on plugin from your CMS completely
2. Update the free plugin to the latest version
3. Deactivate the licence key on the “Licence Manager” tab
4. Paste the licence key again and activate again > this will force automatic download of the latest version of the premium add-on and everything should work now.

The deactivation doesn’t affect your settings stored in the plugin.

If you still experience any issues, please forward your order receipt to plugins@moovedagency.com and we’ll be happy to help further.